Refund and Returns Policy
Effective Date: January 2021
Thank you for shopping with Purple Hippo CBD. We take pride in providing high-quality CBD products and exceptional service. Please read our Returns & Refunds Policy carefully before making a purchase.
All Sales Are Final
Due to the nature of our products and for quality assurance, all sales are final. We do not offer refunds, returns, or exchanges for any products purchased through our website.
This policy is in place to maintain the safety, integrity, and quality of our CBD products, which cannot be restocked or resold once they have left our facility.
Damaged or Defective Product
While we do not accept returns or offer refunds, your satisfaction is important to us. If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at hello@purplehippocbd.com with the following:
- Your order number
- A description of the issue
- Photos of the product and packaging
We will evaluate your request and, if applicable, arrange for a replacement or credit at our discretion.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Contact Us
📧 Email: Hello@purplehippocbd.com